JimAsplundisChiefScientist,Strengths-BasedDevelopmentandPerformanceImpactConsulting,forGallup.HeiscoauthorofthebookHumanSigma:ManagingtheEmployee-CustomerEncounter.SincejoiningGallupin1999,Asplundhasworkedwithclientsintheretail,financialservices,manufacturing,utility,andhealthcareindustries,aswellasthefederalgovernment.Hisexpertiseincludesstrategicresearchandconsultingonhowde...